Kitchen Specification Reference Guide 10-2018 z

Policies / Procedures / General Information: Ordering Guidelines:

All orders must be placed through Sunny Wood's Cerritos, CA customer service department. Orders can be transmitted via fax or email. Our toll-free customer service number is reserved exclusively for our customers use and is should not be used for non-sales related communication. Contact our sales department at:

Sunny Wood Products Company, Inc. / 14108 Artesia Blvd / Cerritos, CA 90703 Phone: (562) 926-6533 / Fax: (562) 926-0561 / Customer Service: (800) 888-6533

New Customer Set-Up: Pricing, freight, and terms must be approved by Sunny Wood sales management if it differs in any way from pre-approved programs. All customers (including "cash-in-advance" clients) must complete and sign the Sunny Wood credit forms. Pre-printed forms from any other source will not be considered. Application for credit must be submitted and approved before new orders can be entered. Credit applications should be submitted 30 days in advance, when possible to avoid delay of shipment. The Sunny Wood credit department makes every attempt to clear credit as quickly as possible, however, on occasion, some trade and/or bank references require that this process must be completed in written form which can delay the process. Sunny Wood does not provide customers with a C.O.D. option. Sunny Wood will allow shipments to be made on a "cash in advance" (CIA) basis. Checks must clear our bank before shipment will be made to a CIA account. Initial customer order must be priced by line items on the purchase order based on the assigned discount / freight or quoted structure. Freight: Orders that DO NOT reach the prepaid minimum will be shipped FOB / Freight Collect to the appropriate Sunny Wood distribution center. FedEx Ground shipments will be shipped prepaid and FedEx Ground charges will be added to the invoice of credit-approved customers. Any combination of product can be pooled to reach the freight-prepaid minimum. All products can be combined on a single purchase order and will ship from a single location.